Over-indebtedness and ethical suffering of bank workers

Authors

  • Ana Claudia Almeida Machado Programa de Pós-Graduação em Psicologia Clínica e Cultura - Departamento de Psicologia Clínica - Universidade de Brasília
  • Eliane Maria Fleury Seidl
  • Emílio Peres Facas

DOI:

https://doi.org/10.46635/revise.v6ifluxocontinuo.1869

Keywords:

Superendividamento, Sofrimento Ético, Trabalhadores bancários, Psicodinâmica do Trabalho

Abstract

Ethical distress is a discomfort experienced by the worker when executing orders that he morally disapproves of. It refers to behaviors that cause harm to others when the worker fulfills work obligations with which he disagrees from a moral point of view. Over-indebtedness is defined by the impossibility of a debtor in good faith to pay their consumer debts and is related, among others, to irresponsibly contracting credit with financial institutions. The objective of this work was to investigate the relationship between over-indebtedness and ethical suffering in banking work through a narrative and exploratory literature review. The objects of analysis were: (a) scientific research developed under the theoretical framework of Psychodynamics of Work, containing self-reports of experiences of suffering in banking work; and (b) various texts on the subject of over-indebtedness. Results show that, in the face of pressure for results, workers are compelled to practice acts they consider immoral: selling unnecessary products to customers, omitting information in order to sell products and practice what is known as “tying”. There is evidence that over-indebtedness is related to certain banking practices, which can lead to the ethical suffering of workers. The causes linked to the over-indebtedness of the Brazilian population and the ethical suffering of bank employees are rooted in the perverse ways of managing bank work. The issue of ethical suffering is still little studied in the context of mental health at work and over-indebtedness is causing more and more social impacts. It is necessary to develop more research on both themes in order to improve the population's quality of life.

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Author Biographies

Eliane Maria Fleury Seidl

Chefe do Departamento de Psicologia Clínica e docente do Programa de Pós-Graduação em
Psicologia Clínica e Cultura da Universidade de Brasília (UnB). Pós-doutora em psicologia
pela Universidade Federal de Santa Catarina e pela Universidade Federal do Rio Grande do
Sul. Coordenadora do Projeto Com-Vivência (Ações Integradas de Estudos e Atendimento de
Pessoas Vivendo com HIV/Aids e Familiares) do Hospital Universitário de Brasília (HUB).

Emílio Peres Facas

Professor Adjunto e Colaborador do Programa de Pós-Graduação em Psicologia Social, do
Trabalho e das Organizações da Universidade de Brasília (UnB). Doutor em Psicologia
Social, do Trabalho e das Organizações e Coordenador do Núcleo Trabalho, Psicanálise e
Crítica Social (UnB). Experiência em pesquisas em Psicologia do Trabalho, com ênfase em
identidade e trabalho; qualidade de vida no trabalho; e inter-relação trabalho e adoecimento.

Published

2021-04-02

How to Cite

Machado, A. C. A., Seidl, E. M. F., & Facas, E. P. (2021). Over-indebtedness and ethical suffering of bank workers. REVISE – Integrative Journal on Technological Innovations in Health Sciences , 6(fluxocontinuo), 213–231. https://doi.org/10.46635/revise.v6ifluxocontinuo.1869

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